General Terms & Conditions of Sale
Sylvie's provides a public auction. The auction takes place in the Italiëlei 21 in Antwerp and can be followed live, by telephone and live online. The spoken language is English. The auction takes place under the supervision of a bailiff, present in the auction room.
The auction results can be viewed by everyone from Wednesday after the auction. The results show the lot numbers and hammer prices.
The auctioneer starts the bid process by mentioning a price and inviting the audience to bid higher. You are the new owner of a lot when the auctioneer stops the bidding and you have bid the highest price.
When the bidding stops at equal highest bids, the lot goes to the bidder who placed his bid first. In case of discussion between the bids in the auction room and the bids placed online, the bids in the room take precedence. A conflict like this can happen when an online live bid becomes visible to the auction room just after a lot in the room has been sold. In order to reduce the likelihood of such a situation, the auctioneer clearly states that he is about to bring the hammer down on the lot.
For both sellers and buyers, the sale is irrevocable. Wines can be paid for and taken away by the buyer immediately after the hammer falls on the lot. There is explicitly no cooling-off period - as in the case of online wine sales or a wine auction that only takes place online.
All payments to sellers are made within 21 days after the auction. Buyers are requested to pay within 7 days (5 working days) after the auction.
Your purchases are available after payment.
When you participate in the auction, you are deemed to have read the terms and conditions of sale including the conditions of transport and the legal framework, and :
- to agree to these terms and conditions;
- to declare by means of this consent that you are at least 18 years of age;
- by this declaration that you yourself are the bidder;
- by this means you authorize the charging of your credit card, according to the rules described on this page, when you are bidding via the Sylvie's App;
- agree by this declaration to organize transport of your purchases, unless you have already indicated otherwise to Sylvie's, or if you will notify Sylvie's no later than 48 hours after the auction;
In the following text, Sylvie's uses the term "wines". However, the same rules also apply to all alcoholic beverages offered at the auction.
You trade on your own account
As a bidder, you are expected to act on your own behalf. If, after the auction, it transpires that the purchases must be transferred to another legal entity or entities, this does not absolve you from payment within 5 working days after the auction. However, if the final buyer is not accepted by Sylvie's, or may not be agreed to by the government, you remain personally responsible for the purchase.
At least 2 working days after the auction, you must provide the correct address details of the actual buyers to Sylvie's in writing.
Sylvie's states in the catalogues the expected yield of the wines to be auctioned in the form of estimates. There is an expected minimum (low estimate) and maximum yield (high estimate).
The indicated expectation value of the hammer price per lot is based on prices achieved at previous auctions for similar lots. These estimates change over time and do not guarantee a selling price.
The hammer price is the selling price of the wine before additional cost.
You buy wines in the condition ‘as-is’.
Sylvie's selects the wines offered by sellers. They do this on the basis of origin and condition, authenticity and estimated market value, among other things. If Sylvie's doubts the veracity of the bottles offered, it will not accept them for auction.
Sylvie's offers you wines for auction on behalf of the owners and is explicitly not the owner of these wines.
As an agent, Sylvie's offers the wines according to the rules of a public auction, namely in the state "as-is", including any visible or hidden defects. Sylvie's is not responsible for defects that it has not been able to observe, even if a hidden defect makes the wines unsuitable for the use for which you had intended, or if the defect reduces the use of your purchase to such an extent that, if you had known these defects, you would not have purchased the wines or would have purchased them only at a lower price.
Prior to your bid, you are deemed to have thoroughly examined the lots in terms of their nature, authenticity and condition.
When buying old wines, you should be aware that wines age in different ways. Ageing affects the level of filling and the appearance of the bottle. Sylvie's records the changes since bottling as accurately as possible. Details that influence the value are taken into account, notwithstanding that you stay responsible for your own research.
Bottles in original cardboard boxes (Oc) do not lead to higher valuations. The condition of the cardboard box is not described at Sylvie's. The photo does not always show the original cardboard packaging. The boxes are usually shipped together with the wines. However, if the cardboard boxes are not packed for whatever reason, Sylvie's is not eligible for a claim for damages.
Wooden crates are sent separately as standard, unless you do not want this or when the crate is still closed. In the latter case, it is possible that the wines are shipped in OWC itself. If an OWC or Oc is mentioned in the catalogue, but it does not appear to be present at the time of shipment, Sylvie's will correct the hammer price, but only for the wines for which there would be a difference in yield at a Sylvie’s auction. Personal opinions and considerations or a lower price yield from your target group of wine buyers are not reasons for a price reduction.
Despite Sylvie's best efforts to produce a perfect catalogue for each auction, errors may occur. They are no ground for compensation. It is up to you to determine whether or not there are any imperfections, and Sylvie's gives you the opportunity to do so: there are many photos in the catalogue and if you wish, Sylvie's can provide you with extra photos. Up to 10 photos can be requested free of charge. You can request a quote if you wish to receive more photos.
The wines at auction are kept in an air-conditioned showroom. You are welcome to view the wines as soon as the catalogue has been published. The catalogue will be published online no later than 10 days prior to an auction. Sylvie's is open 6 days a week and you may come in without an appointment. An exception on this rule are wines that are to be sold under bond. They are stored in a secured area in the Port of Antwerp and can only be seen on pictures before the sale.
As a bidder you acknowledge by your participation in the auction that you are aware that there is no right of recourse with regard to the wines. Your bids are unconditional and irrevocable.
Sylvie's represents the interests of buyers and sellers. A price is usually agreed with the seller below which the wine may not be sold at the auction. This price is not mentioned in the catalogue.
The reserve price will never exceed the low estimate.
An unsold lot is withdrawn from the auction or re-listed in another auction.
Sylvie's is entitled to sell an unsold lot on behalf of the seller in a direct sale to third parties at a price agreed with the seller.
Hammer price and buyer's commission: bonded and unbonded sales
The price of the wines mentioned in the auction room is the hammer price. This is the lot price, excluding additional costs. You can find all additional costs in an overview on this website.
Sylvies' auctions include both wines subject to VAT (‘VAT lots’) and not subject to VAT (‘margin lots’). Typically the majority of the wines in an auction represent margin lots. VAT lots are marked with a bullet after the lot number or with an asterisk on the App. The Belgian VAT amounts 21%.
The buyer premium is 20% inclusive of VAT (rounded 16,53% excluding VAT) over the hammer price.
For VAT lots, the VAT over the lot price and over the buyer premium does not apply for buyers outside the EU, if the wines are shipped outside the EU. Within the EU the VAT is deductible for Belgian legal entities subject to VAT (‘companies’) and for non-Belgian companies registered within the EU the VAT can be shifted to another VAT number (according to article 138 EU Directive 2006/112/CE), if the wines are shipped outside Belgium. For margin lots the 20% buyer premium applies to all buyers.
Sales under bond
For sales under bond all lots are subject to VAT. Wines under bond are temporarily stored in the Port of Antwerp free of VAT and excise, as long as they are bonded. Buyer will move the wines from our bonded warehouse to his planned destination and will – depending on the destination - take care of applicable VAT, excise and tax formalities. The buyer premium of a bonded sale is 20% exclusive of VAT (24,2% inclusive of VAT).
Temporarily means that a time frame will be communicated for the collection of your purchases. In order to have no VAT or excise on your invoice, you have to take into account this time frame. If you make use of storage under bond in the EU, you need a direct transport from the harbour to your bonded warehouse.
Marking of lots subject to VAT
Most of the lots at Sylvie's auction are free of VAT.
When lots are subject to VAT then these lots are marked with •.
The VAT-liable lots come from a business vendor where the wines have not yet been released for public sale and therefore VAT still has to be paid or the wines come from a wine cellar outside the EU.
The auction will take place by bidding. You can bid until the hammer is brought down on the lot. The highest bidder will in principle be the winner.
The order in which the lots are listed in the catalogue is followed in principle, but Sylvie's reserves the right to merge lots or change the order in which the lots are listed, to take or re-bid lots from the auction, or to provide additional or different information about the lots.
You can bid in five ways: in the auction hall, by telephone, in writing, by mandate in case of absence or (live) online. You can place a maximum bid on the website, either by e-mail or via the Sylvie's App. Some of these possibilities are not open for all bidders when auctioning wines stored in a bonded warehouse. Participation for wines under bond is possible for all bidders in the auction room, through the Sylvie's App and using www.sylvies.be for placing maximum bids. Other possibilities are only open for bidders already known to Sylvie's.
It is recommended that you choose one bidding method per lot in order to prevent you from bidding against yourself.
The auctioneer usually calls up the lots per auction in steps according to the following overview:
|4000||higher||At the discretion of the auctioneer|
Bidding steps during the auction in Euro's
When you submit a bid online or in writing, this is considered to be a maximum bid. If the bidders in the room, by phone or live online bid less, the lot will be won by one step above the highest bid of any of these parties.
If there are two or more bids remaining that are equal highest bidders, the one who made the first bid becomes the new owner of the lot.
It is up to the auctioneer to determine the starting bid in the sale, to cancel a sale and to extend or shorten the bidding time. In exceptional cases, the auctioneer can also introduce another bidding step. This change can be seen on the Sylvie's App. In none of these cases do you have a right of recourse or a right to compensation.
There are 5 ways to place your bids in a regular sale
Option 1. Bidding in the auction room
In the auction room you can follow the auction progress and bid live.
You do not need to register your arrival in advance. Anyone can participate in the auction room after showing a valid proof of identity at the desk. Companies must provide their company registration number.
You will receive a bid number from Sylvie's on a bid sign so that the auctioneer knows to which buyer number your bid should be registered. The registration itself takes little time, but you should take into account that there may be peak traffic at the counter. We advise you to be present 30 minutes before you want to place your bid.
Lots that you win during the auction can be paid for at the counter and taken with you. You can pay a maximum of €3000.00 in cash per auction.
The auctioneer reserves the right to set a spending limit during the auction.
If you buy as a company, and you are not yet known to Sylvie's and you transport the wines without an official waybill across the border, you will have to hand over a copy of a passport and submit additional documentation showing that the wines will cross the border for use in another country. If you are unable to provide this information, Sylvie's will state Belgian VAT on your proof of purchase.
Option 2. Participate live online via the Sylvie's App on your smartphone or tablet
Participation via the App comes closest to experiencing the auction in the room. On the Sylvie's App you can:
- bid online live via your smartphone or tablet;
- place a maximum bid and,
- place a maximum bid on a series of lots of which you only want to win one. If you enter e.g. three lots, and you don't win the first lot, the App saves your bid for the second lot. If you win this lot, the app no longer places a bid on the third.
- ask us to set a spending limit for you;
All bids placed are immediately visible to all other bidders on the App. Once you place your maximum bid it will be final. If you do not want this, Sylvie's suggests to place your maximum bids on our website www.sylvies.be.
The bids in the room can be tracked with image and sound. Each bid coming in from the auction room will appear on your smartphone or tablet.
Online live bidding is easy, because the bidding steps are already pre-programmed according to the table on this page. However, during the auction, the auctioneer can decide to adjust the bidding steps for a specific lot. You will see this adjustment appear automatically before you start bidding.
If you place a maximum bid, you have also the freedom to bid live online during the auction. You cannot bid against yourself via the App provided you do not register a maximum bid in any other way.
The auctioneer will call the bids in the room. If the highest bid there is lower than your maximum bid, you win the lot with one bidding step above the highest bid in the room. If more bidders have left a maximum bid, the lot goes to the one who placed a maximum bid first. When you place a maximum bid, it is best to do so quickly. In order to be able to determine the first bidder, all bids are logged at Sylvie's.
You will immediately see if your bids were successful and what the results were for the lots that were not won by you. You will also see your hammer costs. When it comes to delivery, please read the transport conditions carefully. Sylvie's will send you your shipping costs within 2 working days after the auction.
The results will only be final after publication of the results on the website www.sylvies.be. There will be a waiting period while this is done. The final auction results will be published no later than the Wednesday after the auction.
Basic rule for allocation
The auctioneer will receive your online bid with a minimal delay in the auction room. When the auctioneer is about to bring the hammer down, he will usually communicate this by giving a "fair warning" or a "last call". Your mobile might vibrate when this stage is reached.
Because of the small delay, you must make sure that if you are interested in a wine, you place your bid as soon as possible so that it reaches the auctioneer in time. Bidders in the room always have priority over all other bidders in case of uncertainty about who placed a bid first.
There is no link between the bid platform on the website and the one on the App. You must register as a new account, even if you have already bid at Sylvie's in other ways. You must provide a valid email address and a username. You provide a billing address and the telephone number where you can be reached during the day.
The credit card number is required for registration, but you are still free to pay by bank transfer or in cash.
You do not need to send any personal data to Sylvie's for identification by e-mail. What you do need, however, is a valid credit card from VISA, MasterCard, Discover or AMEX.
Stripe Bank investigates on behalf of Sylvie's whether you have a basic balance of $1000,00 on your account to in order to participate in the auction. Your credit card company may contact you about this topic. This procedure replaces the old means of identification in which you had to send a copy of your passport, address or credit card by e-mail.
Your credit card number remains hidden from Sylvie's.
Payment by credit card
You have 5 working days to make your payment to Sylvie's. However, if your payment has not been received in the 2nd week after the auction, you have authorized Sylvie's to charge your VISA or MasterCard by accepting the terms and conditions of sale. This charge can be executed as from the second week after the auction via Stripe.
Option 3. Participating by telephone
Sylvie's must be notified in writing of your request to participate by telephone no later than 48 hours before the start of the auction. If you do not act before this time, Sylvie's can no longer guarantee participation in the auction.
For bidding by telephone, please inform Sylvie's by e-mail for which lots you want to be called and on which telephone number.
You must be prepared to offer at least the low estimate.
You can use the website to find out which lot number the auction is at during the auction.
You must ensure that you can be reached when you receive a call. In case of a missed call, you cannot call the auction room. Each member of the phone team has their own list of bidders to call and it is not possible to connect you during the auction. If the Sylvie's team cannot reach you when it comes to your lots, it is best to wait for them to make a second attempt.
If you want to participate by phone for the first time, you must prove your credibility.
You must indicate in advance whether your bids are:
- business or private, or
- personal only or on behalf of others as well.
In the latter case, please indicate in advance who they are, giving full details of the company or personal address(es). A copy of a passport and a copy of a bank statement can be demanded. If this information is not given in advance, the bidder will receive one purchase list after the auction and will be held liable in person for all purchases.
Option 4. Participate via the website
Via the website www.sylvies.be you can leave maximum bids but you cannot participate live online. You can place and change your bids until the line closes one hour before the start of each auction on either Friday or Saturday.
Please register as early as possible, at least 48 hours prior to the auction, so that Sylvie's can process your registration in a timely manner. If you register later, Sylvie's cannot guarantee your participation.
You need to indicate before the auction whether your bids are business or private. You enter a billing address and a telephone number where you can be reached during the day.
If you want to participate as a new bidder via the website, we may require a copy of both a passport as well as a bank statement. Sylvie's reserves the right to request a copy of a credit card from bidders outside the EU.
Companies that bid via the website must send a copy of their company registration details.
When allocating bids via the website, priority is not given to bidders who bid slightly more than the indicated bidding steps in the table. For example, if bidding €101,00 instead of €100,00. The €101,00 bid will be rounded to the nearest bidding step. In this case it is €100,00. The lot goes to the bidder who first offered €100,00.
Option 5. Participating via mandate in the auction room if unable to attend
Sylvie's can bid on your behalf in the room if you are unable to attend. You give your instructions in writing with the maximum amount per lot that you wish to offer.
This service from Sylvie's is only possible as long as there is sufficient capacity to process your participation.
Special: Participation in auctions with wines under bond
Having wines placed "in bond" means that the payment of Belgian VAT and excise duties is deferred. The bonded warehouse is located at a different location from the auction house. The bonded warehouse is double secured, fully air-conditioned and all-risk insured.
In regular auctions, wines can be physically viewed in the air-conditioned showroom. For auctions with wines "in bond" this is not possible. Sylvie's only provides photos for such auctions.
Payment is expected within 7 days, but in this case, Sylvie's will ask to see proof of bank transfer within 5 working days. If you cannot prove this, Sylvie's is free to offer the wines to others or have you share in extra costs Sylvie's is forced to make as a result of your delay.
Partial payments will not be accepted, unless the total is paid within one week.
Sylvie's is free to refuse participants if there is any doubt about the fulfillment of obligations.
The wines must be collected within a specific time frame. Immediately after receipt of your payment, we will contact you about the shipment. You will receive a date, address and a time slot within which your carrier must report to the bonded warehouse. If your carrier does not show up in time, we will calculate €500,00 for each missed opportunity.
Sylvie's determines the day and the time slot for service, logistics and financial reasons. Each buyer may expect a 100% attention for the dispatchment of his wines. There's also a limit to which the temporary storage is available against the calculated costs. Buyers that do not respect this, will find the costs on their invoice.
If you are bidding from outside the EU, you must transport the wines directly from the bonded warehouse in Antwerp to your bonded warehouse elsewhere in order to avoid the payment of VAT, excise duty and other levies. Due to the nature of direct bonded shipment, if you have already stored wines at Sylvie's, we cannot guarantee to have these wines packed and shipped together.
Publication of results
The results will be available online no later than the Wednesday after the auction on www.sylvies.be. The results are in Euros and contain the hammer prices excluding commission and other costs as well as hammer prices including commission.
Resale purchase without possession
If you buy wines and sell them to third parties without already having taken ownership, you act on your own responsibility. Sylvie's is not liable for any consequential loss resulting from this.
Easy importation of wines
If you are a buyer from outside the EU, then you do not have to pay VAT in the EU. The condition is that the wines should demonstrably leave the EU. Proof of this is provided by freight documentation from accredited carriers. Sylvie's will provide you with an invoice without VAT on the basis of official freight documentation.
In your own country, however, you may be liable for the costs of importing your wines. Nowadays, international transporters can determine these costs for you and arrange the payment to the government for you. This concerns VAT, excise duty and other levies and taxes. However, you remain responsible for ascertaining the rules in your country and making the payment. In some countries alcohol is not allowed to be imported or there are very strict rules for strong alcoholic beverages.
When you buy on behalf of a Belgian company, you pay VAT, but you can reclaim the VAT from the tax authorities. You must show the tax authorities an invoice with a valid VAT number and you must provide Sylvie's with this VAT number in order to make your invoice.
If you, as a business bidder, buy from an EU member state other than Belgium, you do not have to pay VAT in Belgium. You can pay VAT later in your own country when selling the wines to consumers. You will need an invoice with a valid VAT number and Sylvie's will take care of that. However, your wines will only leave Antwerp if Sylvie's has proof in the form of a copy of a waybill, stating that recognized carriers will transport your wines abroad. If proof cannot be given, Sylvie's will send an invoice showing VAT.
As a business buyer with an excise duty permit, you should check whether you must pay excise duty. Sylvie's can arrange an EAD for you if necessary. Also in this case your wines will only leave Antwerp if Sylvie's has proof in the form of a copy of a waybill, stating that recognized carriers will transport your wines abroad. If proof cannot be given, Sylvie's will send an invoice showing VAT.
All business clients must provide Sylvie's with their VAT number (if applicable) in due time and check their invoices for correctness. As soon as an auction closes, Sylvie's will no longer draw up invoices for you.
Payment within 7 days
All payment transactions take place in Euros.
The lots purchased must be paid for within 7 days after the auction.
Delivery or collection of the wines can only take place after receipt of payment. Payment is possible in cash, with a bank card, by bank transfer, via VISA or MasterCard. Payment in cash is possible up to €3000,00 per auction transaction. Payment in cash is only possible in Antwerp in order to ensure the safety of our drivers.
Bank charges are always the responsibility of the buyer. If Sylvie's must charge your credit card from Antwerp, a processing fee of 1.5% will be charged.
For the bidders using the App, if your payment has not been received (in full) in the 2nd week after the auction, you have tacitly authorized Sylvie's to charge your credit card. This charge will be made by Stripe from the second week after the auction, as many times as is necessary to collect the invoice amount of your purchase.
Sylvie's bank details are:
ING Bank Kapellen
Payment in favour of: Sylvie's Wine Auctions, Italiëlei 21, 2000 Antwerp, Belgium.
Official name: Hoger Instituut voor Kunstgeschiedenis en Antiek (HIKA)
Sylvie's undertakes to pay out all contributors within three weeks. When you buy at the auction, you undertake to pay within 7 days after the auction.
In case of late payment Sylvie's may auction your purchases again, exclude participation in subsequent auctions, and legally enforce you to pay until all costs are covered. If these measures were not needed, but there's doubt about payment in time, Sylvie's can:
- accept only part of your bids at any subsequent auction, or
- take a deposit for a subsequent participation, or
- set a spending limit.
When a deposit is agreed, Sylvie's will deduct this amount from your purchases in the first week after the auction.
Buyers from countries with a restriction on the movement of outgoing daily cash may be asked to provide an overview of the schedule of payments. In the event of a deviation from this schedule, Sylvie's is entitled to charge interest in accordance with the statutory interest rate on the outstanding amount.
Restrictions by the government
If Sylvie's is not allowed by government to accept your payments (or is no longer allowed to do so), Sylvie's will not be able to deliver your purchases (or will no longer be able to do so). In such cases, Sylvie's will still pay the consigners of the wine(s) but is entitled to send you an invoice for the statutory interest costs on the invoice amount Sylvie's has paid on your behalf.
If you still have wines in storage at Sylvie's, Sylvie's is entitled to obtain this statutory interest amount by selling as many of your wines as needed to cover the costs. The remaining wines will be available for collection after deduction of the statutory interest and storage costs.
The interest is due as soon as becomes clear that you are not allowed to pay for your wines.
Collection of wines within 21 days
You must pick up your purchases yourself or have them picked up within 21 days, unless explicitly agreed otherwise in writing.
After the auction, Sylvie's will send you proof of purchase or an invoice within 48 hours of the auction. These documents will be produced for buyers already known to Sylvie’s using the information we have on file. If you pick up your wines yourself, your invoice does not include any transport costs.
Sylvie's works with a number of principles for new buyers:
- Within Belgium, Sylvie's assumes that you will pick up your wines yourself when you live at a distance of about 30 minutes to Antwerp in ideal circumstances.
- For all other new buyers, you have already authorized Sylvie's to organise your transport by agreeing to the terms & conditions for participation in the auction.
You can always ask Sylvie's to change the system settings to reflect your preferred transport.
After receipt of your payment, you will receive a confirmation of receipt. In principle, your purchase will be shipped within 48 hours thereafter. Sylvie's only works with carriers selected by us for shipment. If you would like to work with other carriers, you can do so at your own expense and risk. You must request the shipping yourself and inform Sylvie's when your wines need to be ready for shipping.
Sylvie's is entitled to avoid conditions that may hinder the proper arrival of your wines.
When you pick up your wines, you may only do so by appointment. Sylvie's makes every effort to pick up your wine at the requested times, but the available capacity is limited. Your desired day and time of collection is therefore only guaranteed after confirmation from Sylvie's.
Sylvie's invites you to read the transport conditions carefully.
Coats and bags are not allowed in the auction room. Anyone who causes damage to the wines shown in the exhibition hall will be held personally responsible.
Refusal of access
Sylvie's reserves the right to refuse visitors access to the auction room or to exclude prospective participants from the auction without reason.
Recording of data
Bids are recorded by the bailiff and all other bids are digitally recorded. Bids made over the telephone are recorded as well.
Last change to terms and conditions of sale
August 29, 2019
20.08.2019 Additional information about the investigation by Stripe Bank in the section about participation via the Sylvie's App.
29.08.2019 Text additions for wines under bond and placing bids using the Sylvie's App.
These shipping conditions form an integral part of the general terms and conditions of sale.
Sylvie's runs a public auction that takes place both in the auction house and online. When the auctioneer brings the hammer down on the lot, the bidder who bid the highest price becomes the owner of that lot. For both sellers and buyers, the sale is irrevocable.
The wines may be paid for and removed by the buyer immediately after the hammer falls. Sylvie's begins paying sellers as soon as the auction ends, and all sellers will be paid within 21 days of this date. There is explicitly no cooling-off period, as is the case with online wine sales or an online-only wine auction.
By participating in the auction, you are deemed to:
- have read the terms and conditions of sale, including the terms and conditions of transport;
- agree to these terms and conditions;
- be old enough to take delivery of alcohol in your country (in the USA, 21 years old);
- authorize Sylvie's to arrange shipping of your purchase(s) for you unless you indicate you wish to do so yourself.
To participate in the auction, you must have read and accepted the terms and conditions.
By participating in the auction, you authorize Sylvie's to engage a professional carrier for the transport of your purchases. Your options to either ship your wines via your own carrier or to collect them yourself remain unaffected. Sylvie's will retain a note of your preferred means of transport and will automatically use this method in the future. If you wish to change your registered carrier, it is your responsibility to inform Sylvie's in time.
Sylvie's will charge you - where applicable - for transport costs, including packaging material and all-risk insurance.
You must inform Sylvie's about your shipping address when you participate at auction. Changes of address leading to extra shipping costs will be transferred to you.
Collection and shipping are only possible after your payment has been credited to Sylvie's. You will receive a confirmation of reception of your payment. Within 2 working days after reception, you will receive track & trace information.
Sylvie's will ship your purchases as from €800,00 in Styrofoam packaging. In the case of large formats, a comparable alternative may be used.
If we deem your purchases to be best transported on a pallet, they can be shipped on Euro-pallets. Euro-pallets are delivered on trucks equipped with a tailboard and a pallet jack. If you are unable to receive a (Euro-)pallet, the alternative is for your wines to be delivered as separate packages or for you to pick them up yourself.
Delivery is door-to-door and pallets are only delivered at ground level. Drivers of pallet trucks are not allowed to pick up your pallet for delivery from floors other than the ground floor. The alternative is that your wines are sent in separate packages. In that case, delivery can be made to any floor.
Export within the EU
When importing wines into a country within the EU, you are ultimately responsible for the payment of all costs associated with the import. Usually, your carrier will handle these import regulations for you, but you will be deemed to have thoroughly investigated which import regulations (excise duties, taxes and levies, quantity limitations) apply to your purchases.
If desired, Sylvie's can arrange an Export Accompanying Document (EAD / DAE) for you, if you are an excise license holder, for a fee of €50.00 per document. If your purchases amount for more than €15.000,00 the EAD (or DAE) is for free.
Export outside the EU
When importing wines into a country outside the EU, you are ultimately responsible for the payment of all costs associated with the import. Usually, your carrier will handle these import regulations for you, but you will be deemed to have thoroughly investigated which import regulations (excise duties, taxes and levies, quantity limitations) apply to your purchases.
If alcohol may not be imported into your country, this restriction may not be used as a means of voiding your purchase.
If desired, Sylvie's can arrange an Export Accompanying Document (EAD / DAE) for you, if you are an excise license holder, for a fee of €50.00 per document. If your purchases amount for more than €15.000,00 the EAD (or DAE) as well as Certificates of Origin for Champagne (€12,50 for each Champagne) are for free. Certificates of Origin can be requested by a few countries.
Free storage - 6 months or after approval
All wines auctioned by Sylvie's are physically located in Antwerp.
After the auction, the wines remain in insured storage until they are collected or dispatched.
The insurance is all-risk.
Storage at Sylvie's is free for a period of 6 months. You can request an extension of this period and any such agreement will be put in writing.
You are only allowed to store purchases from our auctions, and not purchases you have acquired elsewhere.
As a buyer you are responsible for the management of your purchases.
However, if your wines are stored at our premises without prior agreement, and we cannot reach you in order to achieve an agreement, Sylvie's reserves the right to charge €150.00 per pallet space per month.
If you fail to pay any accrued fees, Sylvie's may sell part of your stored wine to cover storage costs.
Existing buyers (August 2019) who store their wines at Sylvie's to mutual satisfaction may continue to store their wines as usual. There is no need to ask Sylvie's permission and you will not receive an invoice.
Shipping in case of bad wine weather
If, on or around your expected shipping dates, the temperature is expected to exceed 25 degrees Celsius or below 2 degrees Celsius, Sylvie's will not ship wines. Your wines will remain stored with us.
If your storage period of 6 months has expired at a time shipment is not deemed possible, you will not be charged for the extended storage of your wines.
Sylvie's will only release the wines when the entire shipping period will be safe for the wine, including any waiting time that customs seizures may incur. Sylvie's reserves the right to take a margin for shipments to countries outside the EU where there is an increased risk of full or partial return of wines.
A buyer who still wants wine to be shipped at temperatures we consider harmful to the wine will be sent a document from Sylvie's for signature, explicitly stating this request. Sylvie's will not be held liable for any consequential damage caused by excessive heat or cold.
Packing, notification and shipping
After receipt of the payment, the buyer will receive a confirmation message. Within 48 hours of this confirmation, the purchases will be shipped unless the weather is unfavourable or if the physical auction audit has not been completed following the end of the auction. In the case of the latter, the confirmation message will state when your purchases will be dispatched.
Sylvie's packages and dispatches the wines in accordance with the requirements of our selected carriers. Sylvie's takes care of the invoice, the proof of purchase and a packing list. A packing list is only drawn up if the wine is being shipped by pallet. On the packing list, Sylvie's indicates the contents of each box, each of which will carry a corresponding sticker.
Sylvie's will not undertake any additional packaging requirements unless this has been agreed in writing prior to the auction.
Buyers who wish to have the addresses of winemakers on their transport documentation must take care of this themselves.
Sylvie's never delivers wine when you are not at home or when you have not authorized anyone to receive it on your behalf. You must guarantee that any recipient is of legal age to take delivery of wine. An identification can be requested by the carrier.
When wine shipped by us is returned due to fault on the part of the buyer (incorrect address, not at home on delivery days, recipient too young) the cost of any subsequent deliveries will be borne by the buyer.
Dispatch of original wooden cases (OWCs)
By default, Sylvie's ships the OWC separately from the wines. If you do not wish us to do this, you must inform us within 2 working days after the end of the auction.
In the case of wines with an expected investment value, Sylvie's does not split the wine from the closed and/or banded OWC. Such wines will be sent on a Euro-pallet or be stored here waiting for additional purchases. If this solution does not appeal to you, you must declare in writing that you are prepared to allow the wine to be shipped in an OWC via a parcel service. In addition, you accept an increased risk of damage.
Dispatch of pallets to companies with an excise license
Standard delivery on pallets is uncooled, has track & trace and gives clear transit times up front.
If you have an excise duty permit and you would like Sylvie's to organize pallet transport for a destination within the EU, we offer also refrigerated transport. This gives you the opportunity to receive wines during a longer period of the year. If you require refrigerated transport to a country outside the EU, please ask us about your options.
In order to be eligible to receive refrigerated transport deliveries, you need to be open continuously during office hours. You accept that variations in the expected delivery time could occur right up to the last minute, and that in B2B transport the driver will not let you know when delivery is impending.
You are free to choose another method of transport at your own risk.
Sylvie's insures shipping all-risk. All-risk means that during door-to-door transport, purchases are insured against breakage and theft up to the full value of the invoice.
Sylvie's cannot detect if a wine is ‘corked’. The cost of any damage of this type cannot be recovered from the seller and cannot be insured against. Sylvie's explicitly offers no compensation for such damage. Prior to your purchases, it is your responsibility check the good name of the winemaker and the historical integrity of their production process.
If a cork in the bottle degrades during transport, or if a bottle starts to leak, this will not automatically be covered by the insurance. Such things are a consequence of storage conditions the bottles have experienced over time that Sylvie's could not have been able to observe. Sylvie's will not be held responsible for such incidents.
Damage caused by movement of the bottles in the crate during transport (abrasion damage) will never be compensated.
Loss of future profits does not fall under the category and concept of damage used by insurers. Sylvie's denies all liability for this type of damage.
For companies with an excise license, stained bottles can be fully or partially compensated as a result of any breakage. This expressly does not apply to any other buyers. From the point of view of an insurance company, bottles with stains are still drinkable and there is therefore no damage.
Damage to wine due to exposure to heat or cold is officially insured, but in practice it is so difficult to prove that damage claims tend to fail. To prevent this damage, Sylvie's offers refrigerated transport where possible, only dispatches wine based on Accuweathers forcast, and only works with carriers who always require a signature for a delivery. As a consquence, Sylvie's does not deliver under any circumstances if you are absent from the agreed delivery location.
For delivery by refrigerated transport, the transport temperature will usually be between 2 and 7 degrees Celsius.The temperature will not come below 2 degrees Celsius and will not exceed 15 degrees Celsius. When your purchases arrive, you should allow them to be acclimatized in their closed boxes for 24 hours to prevent condensation from forming. If you do not do this, Sylvie's will not liable for any damage to the labels.
Sylvie's is cannot be held responsible for the consquences of a late delivery.
If you do not accept this risk, you will need to organize your own transport.
Wines collected by carriers
You can have your wines collected by a carrier of your choice. This can only be done by appointment and during office hours.
The carrier is obliged to submit an official waybill stating your name. Your name may also be mentioned in an appendix. If your name is not listed, Sylvie's will not ship your wine unless it has been cleared with the carrier. Any consequential damage due increased waiting time is the responsibility of the carrier or yourself.
If Sylvie's organizes the EAD for this transport for a new buyer, you will receive a document to complete. Sylvie's will only apply for an EAD after this has been duly completed.
How to handle damage
All visible damage should be noted on the transport documentation. You must report any visible damage to Sylvie's within 24 hours after delivery. Make a remark on the delivery document and send accompanying photos of the damage. If damage is reported later than this, you run the risk that the damage will not be taken into consideration or compensated for.
Any damage not immediately visible must be reported within 2 working days after receipt of the wine and you must also include photos in your communication if possible. If you fail to do so, the claim may not be taken into consideration or compensated for.
The compensation related to any damage will never be higher than the value of your invoice.
Collecting wines by yourself
You can pick up wines at the auction house on auction days, without an appointment.
After the auction, wines can only be collected by appointment.
If you are a business buyer with a destination address outside Belgium and you want to pick up wines without an official waybill, you need to provide Sylvie's an alternative to the waybill in order to obtain an invoice without VAT. This means that, in addition to a copy of a passport, additional documentation must show that the wines will be traded or consumed in the country of destination. If this type of information cannot be provided, Sylvie's will not issue an invoice with a VAT deduction when collecting the wine at the counter.
When you pick up your wines yourself, you must also organize transport insurance as Sylvie's will never be held responsible for any damage in these cases.
Transport conditions August 15, 2019
28 September 2019
- Styrofoam packaging is a standard for purchases above the amount of €800,00.
Company Name Sylvie's Wine Auctions is officially registered as a Higher Institute for Art History and Antiques under company number 0431 792 233. The name reflects the history of Sylvie's.
Due to the nature of sale by auction, the following do not apply: The Act of 21 December 2013 - Act inserting Book VI Market Practices and Consumer Protection into the Code of Economic Law and inserting the definitions specific to Book VI and the enforcement provisions specific to Book VI into Books I and XV of the Code of Economic Law.
Sylvie's is bound by the privacy protection legislation for the processing of personal data. See the separate section on this subject on this website. By participating in the auction, participants agree that Sylvie's may retain and process their personal data (both within and outside the EU) for the purposes described in this section.
The auction will take place under the supervision of a legal representative in the form of a bailiff. If you do not agree with the manner in which the auction is conducted, a decision will be made by a judicial officer. In extreme cases, the courts of Antwerp will rule. The language of the court is Dutch.
Bidding by employees of Sylvie's
Employees of Sylvie's are allowed to bid live in the auction room (sitting at the front and visible to all) and via the Sylvie's app under the same conditions as all other bidders. Sylvie's will only accept maximum bids if they are placed within the first 5 days after publication of the online catalogue. Maximum bids that come in later will not be taken into account by the auctioneer.
All verbal agreements not confirmed in writing by Sylvie's Wine Auctions, are deemed to not exist.
English is spoken during the auction if the auction takes place at least with the Sylvie's app switched on. Explanations can also be given in other languages during the auction. Several languages are used on the website. Sylvie's undertakes to translate as accurately as possible from Dutch. However, in case of disagreement, only the text in Dutch is valid under law.
If bids do not reach the auction room as a result of power, system or technical failures, Sylvie's shall not be obliged to compensate any loss.
Sylvie's reserves the right to refuse visitors / buyers access to the auction rooms without reason.
Sylvie's reserves the right to keep auction data for public health reasons. This is related to the special nature of goods, namely food, which can remain in circulation for decades before being consumed.
Modification of terms and conditions
Sylvie's reserves the right to change the website at any time.
The date of the last review or revision of the terms and conditions is always stated on the website.
No party will be able to claim compensation for damages suffered as a result of these changes.